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‘It was just nice to be able to talk to somebody’: long-term incapacity benefit recipients' experiences of a case management intervention

Warren, J.; Garthwaite, K.; Bambra, C.

‘It was just nice to be able to talk to somebody’: long-term incapacity benefit recipients' experiences of a case management intervention Thumbnail


Authors

K. Garthwaite

C. Bambra



Abstract

Background This paper provides important contextual and service implementation data by exploring participant experiences of a pilot case management intervention for long-term incapacity benefit (IB) recipients. Methods Service experiences were assessed via a postal questionnaire and semi-structured qualitative telephone interviews. Data from 77 service user questionnaires and 20 semi-structured qualitative interviews were obtained. Questionnaire data were analysed using SPSS and telephone interviews were transcribed, thematically coded and analysed using NVivo. Results Respondents were generally positive about their experience of the intervention and particularly the benefit gained from the personal support that case managers provided. However, they also made suggestions about how the service could be delivered more effectively particularly in terms of the duration of the treatments and increasing the level of face-to-face support. Conclusions Case management approaches may offer a supportive environment in which the health needs of those in the long-term receipt of IB can be addressed.

Citation

Warren, J., Garthwaite, K., & Bambra, C. (2013). ‘It was just nice to be able to talk to somebody’: long-term incapacity benefit recipients' experiences of a case management intervention. Journal of Public Health, 35(4), 518-524. https://doi.org/10.1093/pubmed/fdt062

Journal Article Type Article
Publication Date Dec 1, 2013
Deposit Date Jul 10, 2013
Publicly Available Date Mar 29, 2024
Journal Journal of Public Health
Print ISSN 1741-3842
Electronic ISSN 1741-3850
Publisher Oxford University Press
Peer Reviewed Peer Reviewed
Volume 35
Issue 4
Pages 518-524
DOI https://doi.org/10.1093/pubmed/fdt062
Keywords Case management, Primary care, Service user, Sickness absence, Welfare to work.

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Accepted Journal Article (439 Kb)
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Copyright Statement
This is a pre-copyedited, author-produced PDF of an article accepted for publication in Journal of Public Health following peer review. The definitive publisher-authenticated version J. Warren, K. Garthwaite, and C. Bambra (2013)
‘It was just nice to be able to talk to somebody’: long-term incapacity benefit recipients' experiences of a case management intervention, Journal of Public Health, 35 (4): 518-524 is available online at: http://jpubhealth.oxfordjournals.org/content/35/4/518.




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