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A library or just another information resource? A case study of users' mental models of traditional and digital libraries.

Makri, S. and Blandford, A. and Gow, J. and Rimmer, J. and Warwick, C. and Buchanan, G. (2007) 'A library or just another information resource? A case study of users' mental models of traditional and digital libraries.', Journal of the American Society for Information Science and Technology., 58 (3). pp. 433-445.

Abstract

A user's understanding of the libraries they work in, and hence of what they can do in those libraries, is encapsulated in their “mental models” of those libraries. In this article, we present a focused case study of users' mental models of traditional and digital libraries based on observations and interviews with eight participants. It was found that a poor understanding of access restrictions led to risk-averse behavior, whereas a poor understanding of search algorithms and relevance ranking resulted in trial-and-error behavior. This highlights the importance of rich feedback in helping users to construct useful mental models. Although the use of concrete analogies for digital libraries was not widespread, participants used their knowledge of Internet search engines to infer how searching might work in digital libraries. Indeed, most participants did not clearly distinguish between different kinds of digital resource, viewing the electronic library catalogue, abstracting services, digital libraries, and Internet search engines as variants on a theme.

Item Type:Article
Full text:(AM) Accepted Manuscript
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Status:Peer-reviewed
Publisher Web site:http://dx.doi.org/10.1002/asi.20510
Publisher statement:This is the peer reviewed version of the following article: Makri, S., Blandford, A., Gow, J., Rimmer, J., Warwick, C. and Buchanan, G. (2007), A library or just another information resource? A case study of users' mental models of traditional and digital libraries. Journal of the American Society for Information Science and Technology, 58 (3): 433-445, which has been published in final form at http://dx.doi.org/10.1002/asi.20510. This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving.
Record Created:22 Sep 2014 12:20
Last Modified:21 Nov 2014 10:27

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