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Implementing Key Performance Indicators in a government agency : a typical story?

Ferry, L. and Murphy, P. and Zakaria, Z. and Zakaria, Z. (2015) 'Implementing Key Performance Indicators in a government agency : a typical story?', Journal of finance and management in the public services., 14 (2).

Abstract

The main objective of this study is to provide insight into the implementation of Key Performance Indicators (KPIs) in public sector organisations. Drawing on a case study of a government agency that is responsible for providing training and financial assistance to students and entrepreneurs in Malaysia we suggest that adoption of KPIs can be instrumental, but is also isomorphic, following management fashion, and has been used for legitimisation. Implementation of KPIs requires strong support, both human and non-human, if their introduction is to be effective. The key to perceived effectiveness of KPIs in this study lay primarily within the role of champions who were able to convince and convert members of the organisation of the value of KPIs to their activities.

Item Type:Article
Full text:Publisher-imposed embargo
(AM) Accepted Manuscript
File format - PDF
(431Kb)
Status:Peer-reviewed
Publisher Web site:http://www.cipfa.org/policy-and-guidance/the-journal-of-finance-and-management-in-public-services
Record Created:28 Oct 2015 15:20
Last Modified:13 Jun 2016 11:10

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