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Challenges facing service enterprises in the global knowledge-based economy: lessons from the business services sector

Roberts, J.

Authors

J. Roberts



Abstract

This paper explores the challenges arising from the increasing level of international and knowledge-based activity for services sector enterprises. The paper begins with an overview of evidence concerning the internationalisation of services before proceeding to a detailed analysis of the internationalisation of firms in a number of knowledge intensive business service sectors. The paper concludes by summarising the challenges facing service enterprises in a global knowledge-based economy. The key themes that emerge from the existing research are outlined, together with the directions for future research.

Citation

Roberts, J. (2001). Challenges facing service enterprises in the global knowledge-based economy: lessons from the business services sector. International Journal of Services Technology and Management, 2(3/4), 402-433. https://doi.org/10.1504/ijstm.2001.001612

Journal Article Type Article
Publication Date Jan 1, 2001
Deposit Date Mar 22, 2007
Journal International Journal of Services Technology and Management
Print ISSN 1460-6720
Electronic ISSN 1741-525X
Publisher Inderscience
Peer Reviewed Not Peer Reviewed
Volume 2
Issue 3/4
Pages 402-433
DOI https://doi.org/10.1504/ijstm.2001.001612
Keywords Internationalisation of services, Service enterprises, Knowledge-based economy, Business services.
Public URL https://durham-repository.worktribe.com/output/1601646

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