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Challenges facing service enterprises in the global knowledge-based economy : lessons from the business services sector.

Roberts, J. (2001) 'Challenges facing service enterprises in the global knowledge-based economy : lessons from the business services sector.', International journal of services technology management., 2 (3/4). pp. 402-433.

Abstract

This paper explores the challenges arising from the increasing level of international and knowledge-based activity for services sector enterprises. The paper begins with an overview of evidence concerning the internationalisation of services before proceeding to a detailed analysis of the internationalisation of firms in a number of knowledge intensive business service sectors. The paper concludes by summarising the challenges facing service enterprises in a global knowledge-based economy. The key themes that emerge from the existing research are outlined, together with the directions for future research.

Item Type:Article
Additional Information:
Keywords:Internationalisation of services, Service enterprises, Knowledge-based economy, Business services.
Full text:Full text not available from this repository.
Publisher Web site:http://dx.doi.org/10.1504/IJSTM.2001.001612
Record Created:22 Mar 2007
Last Modified:08 Apr 2009 16:28

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