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A qualitative study to investigate why patients accept or decline a copy of their referral letter from their GP

Morrow, G.; Robson, A.; Harrington, B.E.; Haining, S.

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Authors

G. Morrow

A. Robson

B.E. Harrington

S. Haining



Abstract

Background: Our practice in Northumberland has offered patients copies of their clinical referral letters for almost 3 years. However, many patients declined this offer and this qualitative study was conducted to determine why almost 80% of patients offered a copy of their referral letter opted not to receive one. Aim: To discover why some patients accepted and others declined a copy of the letter written from GP to specialist. Design of study: A qualitative focus-group study. Setting: General practice in Northumberland. Method: Three focus groups of referred patients were created, and discussions were taped, transcribed and analysed for major themes. Results: The patients chose to accept or decline a copy of their referral letter for diverse reasons. However, most felt that the ability to choose for themselves whether to have a copy or not was essential. Conclusions: The concept of trust in their GP was a major theme that patients related was often behind their decision to decline a copy of their letter. These results, if transferable, may have implications for the application of this policy.

Citation

Morrow, G., Robson, A., Harrington, B., & Haining, S. (2005). A qualitative study to investigate why patients accept or decline a copy of their referral letter from their GP. British Journal of General Practice, 55(517), 626-629

Journal Article Type Article
Publication Date Aug 1, 2005
Deposit Date Aug 4, 2008
Publicly Available Date Dec 5, 2017
Journal British Journal of General Practice
Print ISSN 0960-1643
Electronic ISSN 1478-5242
Publisher Royal College of General Practitioners
Peer Reviewed Peer Reviewed
Volume 55
Issue 517
Pages 626-629
Keywords Choice, Correspondence, Decision making, Referral and consultation, Trust.
Publisher URL http://bjgp.org/content/55/517/626

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