Morrow, G. and Robson, A. and Harrington, B. E. and Haining, S. (2005) 'A qualitative study to investigate why patients accept or decline a copy of their referral letter from their GP.', British journal of general practice., 55 (517). pp. 626-629.
Background: Our practice in Northumberland has offered patients copies of their clinical referral letters for almost 3 years. However, many patients declined this offer and this qualitative study was conducted to determine why almost 80% of patients offered a copy of their referral letter opted not to receive one. Aim: To discover why some patients accepted and others declined a copy of the letter written from GP to specialist. Design of study: A qualitative focus-group study. Setting: General practice in Northumberland. Method: Three focus groups of referred patients were created, and discussions were taped, transcribed and analysed for major themes. Results: The patients chose to accept or decline a copy of their referral letter for diverse reasons. However, most felt that the ability to choose for themselves whether to have a copy or not was essential. Conclusions: The concept of trust in their GP was a major theme that patients related was often behind their decision to decline a copy of their letter. These results, if transferable, may have implications for the application of this policy.
|Keywords:||Choice, Correspondence, Decision making, Referral and consultation, Trust.|
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|Publisher Web site:||http://www.ingentaconnect.com/content/rcgp/bjgp/2005/00000055/00000517/art00011|
|Record Created:||04 Aug 2008|
|Last Modified:||01 Nov 2010 10:43|
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