G. Morrow
A qualitative study to investigate why patients accept or decline a copy of their referral letter from their GP
Morrow, G.; Robson, A.; Harrington, B.E.; Haining, S.
Authors
A. Robson
B.E. Harrington
S. Haining
Abstract
Background: Our practice in Northumberland has offered patients copies of their clinical referral letters for almost 3 years. However, many patients declined this offer and this qualitative study was conducted to determine why almost 80% of patients offered a copy of their referral letter opted not to receive one. Aim: To discover why some patients accepted and others declined a copy of the letter written from GP to specialist. Design of study: A qualitative focus-group study. Setting: General practice in Northumberland. Method: Three focus groups of referred patients were created, and discussions were taped, transcribed and analysed for major themes. Results: The patients chose to accept or decline a copy of their referral letter for diverse reasons. However, most felt that the ability to choose for themselves whether to have a copy or not was essential. Conclusions: The concept of trust in their GP was a major theme that patients related was often behind their decision to decline a copy of their letter. These results, if transferable, may have implications for the application of this policy.
Citation
Morrow, G., Robson, A., Harrington, B., & Haining, S. (2005). A qualitative study to investigate why patients accept or decline a copy of their referral letter from their GP. British Journal of General Practice, 55(517), 626-629
Journal Article Type | Article |
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Publication Date | Aug 1, 2005 |
Deposit Date | Aug 4, 2008 |
Publicly Available Date | Dec 5, 2017 |
Journal | British Journal of General Practice |
Print ISSN | 0960-1643 |
Electronic ISSN | 1478-5242 |
Publisher | Royal College of General Practitioners |
Peer Reviewed | Peer Reviewed |
Volume | 55 |
Issue | 517 |
Pages | 626-629 |
Keywords | Choice, Correspondence, Decision making, Referral and consultation, Trust. |
Publisher URL | http://bjgp.org/content/55/517/626 |
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