G. Dietz
HRM inside UK e-commerce firms : innovations in the ‘new’ economy and continuities with the ‘old’
Dietz, G.; van der Wiele, T.; van Iwaarden, J.; Brosseau, J.
Authors
T. van der Wiele
J. van Iwaarden
J. Brosseau
Abstract
The e-commerce approach to people management (i.e. HRM) is popularly believed to be radically new and an innovative rewriting of the ‘old’ rules of employment. Yet little is known about which HR practices are used by such companies, and what might explain these companies’ policy selections in the realm of HR. Exploratory survey data based on a sample of 30 small-medium UK e-commerce firms reports use of employee involvement in decision-making, internal communication, financial participation and reward schemes, performance evaluation, training and provision for employment security. Insights from interviews with five senior managers from the sample augment the survey data with qualitative evidence on e-commerce firms’ approach to HR. The findings suggest that this approach falls somewhere between radical ‘new’ innovations and enduring continuities with ‘old’ people management techniques, and that this has parallels with the experience of small-medium enterprises generally.
Citation
Dietz, G., van der Wiele, T., van Iwaarden, J., & Brosseau, J. (2006). HRM inside UK e-commerce firms : innovations in the ‘new’ economy and continuities with the ‘old’. International Small Business Journal, 24(5), 443-470. https://doi.org/10.1177/0266242606067267
Journal Article Type | Article |
---|---|
Publication Date | 2006-10 |
Deposit Date | Aug 26, 2008 |
Publicly Available Date | Aug 26, 2008 |
Journal | International Small Business Journal |
Print ISSN | 0266-2426 |
Electronic ISSN | 1741-2870 |
Publisher | SAGE Publications |
Peer Reviewed | Peer Reviewed |
Volume | 24 |
Issue | 5 |
Pages | 443-470 |
DOI | https://doi.org/10.1177/0266242606067267 |
Keywords | E-commerce, HRM, Management, New economy, SMEs, UK. |
Public URL | https://durham-repository.worktribe.com/output/1589568 |
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Copyright Statement
The final, definitive version of this article has been published in the Journal, International small business journal, 24/5, 2006, © SAGE Publications Ltd, 2006 by SAGE Publications Ltd at the International small business journal page: http://isb.sagepub.com/ on SAGE Journals Online: http://online.sagepub.com/
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