How emotions stimulate people affected by cancer to use personalised health websites

Hadzidedic Bazdarevic, S.; Cristea, A.I.

How emotions stimulate people affected by cancer to use personalised health websites

Hadzidedic Bazdarevic, S.; Cristea, A.I.

Authors

S. Hadzidedic Bazdarevic

Professor Alexandra Cristea alexandra.i.cristea@durham.ac.uk
Professor

Contributors

Dr Suncica Hadzidedic suncica.hadzidedic@durham.ac.uk
Other

Abstract

This paper focuses on helping people affected by cancer – which is the leading cause of death worldwide - by identifying their personalisation needs for health websites. The aim is to identify a set of personalisation features that users prefer on these websites. Delving in a less explored area, the study also seeks to understand how user emotional states correlate with their needs for personalisation, to better define user models for health websites. Through a controlled experiment, based on the survey questionnaire method, we established that participants perceived that personalisation features offered on the evaluated website do meet their needs. More interestingly, perceived personalisation needs are influenced by certain emotions, primarily positively valenced emotions (e.g., interest). Finally, two factors positively impact intentions to reuse the website: personalisation needs and post-usage emotions. The outcomes of this study inform on ways to increase user engagement on health websites and improve online support available to people affected by cancer.

Citation

Hadzidedic Bazdarevic, S., & Cristea, A. (2015). How emotions stimulate people affected by cancer to use personalised health websites. Knowledge management & e-learning: an international journal, 7(4), 658-676

Journal Article Type	Article
Online Publication Date	Dec 31, 2015
Publication Date	Dec 31, 2015
Deposit Date	Jan 17, 2019
Publicly Available Date	Jan 17, 2019
Journal	Knowledge management & e-learning.
Print ISSN	2073-7904
Publisher	Hong Kong Bao Long Accounting & Secretarial Limited
Peer Reviewed	Peer Reviewed
Volume	7
Issue	4
Pages	658-676
Publisher URL	http://www.kmel-journal.org/ojs/index.php/online-publication/article/view/312