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A static allocation model for the outsourcing of warranty repairs.

Ding, L. and Glazebrook, K. D. (2005) 'A static allocation model for the outsourcing of warranty repairs.', Journal of the Operational Research Society., 56 (7). pp. 825-835.

Abstract

There has been a strong recent trend among original equipment manufacturers toward the outsourcing of work relating to the repair of items under warranty. In the typical cases where a large manufacturer uses several vendors to perform such work, we develop and analyse models to support decisions concerning how the work should be distributed among them. We depart from previous work in arguing the importance of an approach to the modelling of goodwill costs which takes explicit account of the delays experienced by customers. Theoretical considerations and numerical work both lend strong support to the contention that simple greedy approaches to workload allocation work well.

Item Type:Article
Additional Information:
Full text:Full text not available from this repository.
Publisher Web site:http://dx.doi.org/10.1057/palgrave.jors.2601904
Record Created:18 Nov 2008
Last Modified:08 Apr 2009 16:37

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