Skip to main content

Research Repository

Advanced Search

A static allocation model for the outsourcing of warranty repairs

Ding, L.; Glazebrook, K.D.

Authors

K.D. Glazebrook



Abstract

There has been a strong recent trend among original equipment manufacturers toward the outsourcing of work relating to the repair of items under warranty. In the typical cases where a large manufacturer uses several vendors to perform such work, we develop and analyse models to support decisions concerning how the work should be distributed among them. We depart from previous work in arguing the importance of an approach to the modelling of goodwill costs which takes explicit account of the delays experienced by customers. Theoretical considerations and numerical work both lend strong support to the contention that simple greedy approaches to workload allocation work well.

Citation

Ding, L., & Glazebrook, K. (2005). A static allocation model for the outsourcing of warranty repairs. Journal of the Operational Research Society, 56(7), 825-835. https://doi.org/10.1057/palgrave.jors.2601904

Journal Article Type Article
Publication Date Jul 1, 2005
Deposit Date Nov 18, 2008
Journal Journal of the Operational Research Society
Print ISSN 0160-5682
Electronic ISSN 1476-9360
Publisher Taylor and Francis Group
Peer Reviewed Peer Reviewed
Volume 56
Issue 7
Pages 825-835
DOI https://doi.org/10.1057/palgrave.jors.2601904
Public URL https://durham-repository.worktribe.com/output/1534084