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Improving employee motivation and retention in Call Centers : is adding layers the answer ?

Bozionelos, N. (2008) 'Improving employee motivation and retention in Call Centers : is adding layers the answer ?', Academy of management perspectives., 22 (3). pp. 114-116.


Item Type:Article
Full text:Full text not available from this repository.
Publisher Web site:http://journals.aomonline.org/amp/
Record Created:22 May 2009 14:50
Last Modified:29 May 2009 10:20

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