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Trust repair after organization-level failure.

Gillespie, N. and Dietz, G. (2009) 'Trust repair after organization-level failure.', Academy of management review., 34 (1). pp. 127-145.

Abstract

We propose a systemic, multilevel framework for understanding trust repair at the organizational level. Drawing on systems theory, we theorize how each component of an organization's system shapes employees’ perceptions of the organization's trustworthiness and can contribute to failures and effective trust repair. We distinguish the framework from prior work grounded in dyadic assumptions and propose underlying principles and a four-stage process for organizational trust repair. Finally, we explore the implications for research and practice.

Item Type:Article
Full text:Full text not available from this repository.
Publisher Web site:http://dx.doi.org/10.5465/AMR.2009.35713319
Record Created:12 May 2010 10:50
Last Modified:20 Nov 2014 09:34

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