N. Gillespie
Trust repair after organization-level failure
Gillespie, N.; Dietz, G.
Authors
G. Dietz
Abstract
We propose a systemic, multilevel framework for understanding trust repair at the organizational level. Drawing on systems theory, we theorize how each component of an organization's system shapes employees’ perceptions of the organization's trustworthiness and can contribute to failures and effective trust repair. We distinguish the framework from prior work grounded in dyadic assumptions and propose underlying principles and a four-stage process for organizational trust repair. Finally, we explore the implications for research and practice.
Citation
Gillespie, N., & Dietz, G. (2009). Trust repair after organization-level failure. Academy of Management Review, 34(1), 127-145. https://doi.org/10.5465/amr.2009.35713319
Journal Article Type | Article |
---|---|
Publication Date | Jan 1, 2009 |
Deposit Date | May 12, 2010 |
Publicly Available Date | Mar 28, 2024 |
Journal | Academy of Management Review |
Print ISSN | 0363-7425 |
Electronic ISSN | 1930-3807 |
Publisher | Academy of Management |
Peer Reviewed | Peer Reviewed |
Volume | 34 |
Issue | 1 |
Pages | 127-145 |
DOI | https://doi.org/10.5465/amr.2009.35713319 |
Public URL | https://durham-repository.worktribe.com/output/1565179 |
Files
Published Journal Article
(793 Kb)
PDF
Publisher Licence URL
http://creativecommons.org/licenses/by-nc-nd/4.0/
You might also like
Preserving organizational trust during disruption
(2020)
Journal Article
Organizational reintegration and trust repair after an integrity violation: A case study
(2014)
Journal Article
Trust and distrust: Polar opposites, or independent but co-existing?
(2014)
Journal Article
The Dark Side of Trust: When Trust Becomes a 'Poisoned Chalice'
(2014)
Journal Article
Downloadable Citations
About Durham Research Online (DRO)
Administrator e-mail: dro.admin@durham.ac.uk
This application uses the following open-source libraries:
SheetJS Community Edition
Apache License Version 2.0 (http://www.apache.org/licenses/)
PDF.js
Apache License Version 2.0 (http://www.apache.org/licenses/)
Font Awesome
SIL OFL 1.1 (http://scripts.sil.org/OFL)
MIT License (http://opensource.org/licenses/mit-license.html)
CC BY 3.0 ( http://creativecommons.org/licenses/by/3.0/)
Powered by Worktribe © 2024
Advanced Search