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The role of entrepreneurial capital in building service reputation.

Shaw, E. and Lam, W. and Carter, S. (2008) 'The role of entrepreneurial capital in building service reputation.', Service industries journal., 28 (7). pp. 899-917.

Abstract

This paper uses theories of capital to discuss the impact of non-financial capital on small service firm reputation and performance. As the success of service firms is predicated on the ability to develop relationships and build reputation with key stakeholders, theories of capital provide a relevant conceptual framework for exploring the use of non-financial capital in building such relationships. Drawing on findings from a qualitative study, this paper discusses the economic, human, social, and symbolic capital of a matched-pairs sample of male and female entrepreneurs in the business services sector. The results highlight a relationship between symbolic capital and service reputation. Specifically, the interplay between economic, human, and social capital generates the symbolic capital relevant for service reputation and firm performance.

Item Type:Article
Keywords:Entrepreneurial capital, Reputation, Business services, Small firms, Performance, Gender.
Full text:Full text not available from this repository.
Publisher Web site:http://dx.doi.org/10.1080/02642060701846820
Record Created:28 Mar 2011 12:05
Last Modified:27 Oct 2011 12:07

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