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The Role of Entrepreneurial Capital in Building Service Reputation

Shaw, E.; Lam, W.; Carter, S.

Authors

E. Shaw

W. Lam

S. Carter



Abstract

This paper uses theories of capital to discuss the impact of non-financial capital on small service firm reputation and performance. As the success of service firms is predicated on the ability to develop relationships and build reputation with key stakeholders, theories of capital provide a relevant conceptual framework for exploring the use of non-financial capital in building such relationships. Drawing on findings from a qualitative study, this paper discusses the economic, human, social, and symbolic capital of a matched-pairs sample of male and female entrepreneurs in the business services sector. The results highlight a relationship between symbolic capital and service reputation. Specifically, the interplay between economic, human, and social capital generates the symbolic capital relevant for service reputation and firm performance.

Citation

Shaw, E., Lam, W., & Carter, S. (2008). The Role of Entrepreneurial Capital in Building Service Reputation. The Service Industries Journal, 28(7), 899-917. https://doi.org/10.1080/02642060701846820

Journal Article Type Article
Publication Date Sep 1, 2008
Deposit Date Mar 24, 2011
Journal Service Industries Journal
Print ISSN 0264-2069
Electronic ISSN 1743-9507
Publisher Taylor and Francis Group
Peer Reviewed Peer Reviewed
Volume 28
Issue 7
Pages 899-917
DOI https://doi.org/10.1080/02642060701846820
Keywords Entrepreneurial capital, Reputation, Business services, Small firms, Performance, Gender.
Public URL https://durham-repository.worktribe.com/output/1510133

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