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The role of IT competences in gaining value from e-business : an SME case study.

Ashurst, C. and Cragg, P. and Herring, P. (2012) 'The role of IT competences in gaining value from e-business : an SME case study.', International small business journal., 30 (6). pp. 640-658.


Many SMEs have been slow to exploit the potential of e-business. However, it can be difficult for any firm to gain value from e-business, and particularly so for SMEs that may lack important information technology (IT) competences. The study focused on one SME which had undertaken a series of e-business initiatives over a period of 10 years. The analysis revealed that the firm used e-business in two different ways: e-business for innovation, and e-business for integrating business processes. Four IT competences were found to be particularly important to the firm’s developments: IT leadership, business systems thinking, architecture planning, and making technology work. The study provides a detailed understanding of how the firm used e-business to gain value and how its IT competences influenced its e-business developments. The study also shows that a lack of competence in some areas inhibited the firm’s e-business developments.

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Record Created:03 Jun 2011 15:20
Last Modified:03 Apr 2013 11:57

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