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Establishing HR professionals’ influence and credibility : lessons from the capital markets and investment banking sector.

Aldrich, P. and Dietz, G. and Clark, T. and Hamilton, P. (2015) 'Establishing HR professionals’ influence and credibility : lessons from the capital markets and investment banking sector.', Human resource management., 54 (1). pp. 105-130.


Through two separate studies involving 47 interviews inside 22 institutions in the capital markets and investment banking sector, we explore the levels of influence and sources of credibility for senior HR professionals, and examine the challenges they face in establishing credibility. We compare these findings against previous research, which has identified several determinants of HR’s influence and credibility. Our findings confirm that HR’s modest influence is contingent on the predispositions and convictions of key stakeholders, notably the CEO, but also depends on the decision being taken. We find that the basis for senior HR professionals’ credibility is more individual than institutional, and that HR professionals and senior business managers differ in the priorities they assign to credibility determinants. Finally, the studies illuminate an enduring inherent tension for HR in establishing credibility, between servicing their internal clients’ needs and retaining a level of independence. We reflect upon the transient nature of HR credibility in this sector and others.

Item Type:Article
Keywords:Top management teams, Strategic HR, Organizational politics, Trust, HRBPs, Credibility, Qualitative research methodology.
Full text:(AM) Accepted Manuscript
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Publisher statement:This is the accepted version of the following article: Aldrich, P., Dietz, G., Clark, T. and Hamilton, P. (2014), Establishing HR Professionals’ Influence and Credibility: Lessons from the Capital Markets and Investment Banking Sector. Human Resource Management, 54 (1): 105-130, which has been published in final form at This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving.
Date accepted:No date available
Date deposited:20 November 2014
Date of first online publication:16 October 2014
Date first made open access:16 October 2016

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