We use cookies to ensure that we give you the best experience on our website. By continuing to browse this repository, you give consent for essential cookies to be used. You can read more about our Privacy and Cookie Policy.

Durham Research Online
You are in:

‘The cultural stuff around how to talk to people’ : immigrants' intercultural communication during a pre-employment work-placement.

Holmes, P. (2015) '‘The cultural stuff around how to talk to people’ : immigrants' intercultural communication during a pre-employment work-placement.', Language and intercultural communication., 15 (1). pp. 109-124.


This paper reports on a small in-depth study of 16 immigrants' intercultural communication experiences as they enter the workforce in New Zealand through a volunteer work-placement scheme. The key research questions are: What intercultural communication challenges do immigrants face during work-placement with (1) co-workers and (2) employer(s)? How is intercultural communication facilitated/constrained in intercultural encounters in the workplace? The findings highlight how cultural, social, economic, political and contextual factors support immigrants' intercultural communication and work experience in their respective organisation. The outcomes provide important feedback to employers, immigrant communities, funders and other voluntary organisations, community workers, and politicians on the value of work-placement programmes and the intercultural communication challenges immigrants face when entering the workplace.

Item Type:Article
Additional Information:Special Issue: Language and intercultural communication in the workplace: critical approaches to theory and practice
Keywords:Social constructionism, Immigrant employment, Intercultural communication, Workplace communication, Intercultural encounters, Capabilities.
Full text:(AM) Accepted Manuscript
Download PDF
Publisher Web site:
Publisher statement:This is an Accepted Manuscript of an article published by Taylor & Francis Group in Language and Intercultural Communication on 20/01/2015, available online at:
Date accepted:03 November 2014
Date deposited:05 February 2015
Date of first online publication:20 January 2015
Date first made open access:20 July 2016

Save or Share this output

Look up in GoogleScholar