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Exploring the antecedents of staff turnover within the fast-food industry : the case of Hamilton, New Zealand.

Mohsin, A. and Lengler, J.F.B. (2015) 'Exploring the antecedents of staff turnover within the fast-food industry : the case of Hamilton, New Zealand.', Journal of human resources in hospitality & tourism., 14 (1). pp. 1-24.


The purpose of this study is to investigate, within four multinational fast-food chains, the relationships between job satisfaction and job turnover in Hamilton, New Zealand. The study seeks to reveal the antecedents of intention to leave the current job among workers. The partial least squares path modeling (SmartPLS 2.0) is used to specify a theoretical model for analyses to identify the antecedents of satisfaction/dissatisfaction. A survey approach was undertaken to accumulate responses. Data analysis indicates that workers are not satisfied with their jobs, and this leads to increased intentions to leave. The results of the model estimation reveal that Training and Recognition, Job Security, and Loyalty are positively related with job satisfaction. The outcomes of the study support the conclusion that in order to reduce staff turnover, fast-food industry management should develop strategies with emphasis on training, recognition of the employees, creating a feeling of job security, and trying to develop loyalty amongst its employees.

Item Type:Article
Full text:(AM) Accepted Manuscript
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Publisher statement:This is an Accepted Manuscript of an article published by Taylor & Francis Group in Journal of Human Resources in Hospitality & Tourism on 23/10/2014, available online at:
Date accepted:No date available
Date deposited:07 March 2016
Date of first online publication:23 October 2014
Date first made open access:23 April 2016

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