We use cookies to ensure that we give you the best experience on our website. By continuing to browse this repository, you give consent for essential cookies to be used. You can read more about our Privacy and Cookie Policy.

Durham Research Online
You are in:

Intercultural communication in the global workplace, critical approaches.

Holmes, P. (2017) 'Intercultural communication in the global workplace, critical approaches.', in The international encyclopedia of intercultural communication. New York: John Wiley & Sons, pp. 1-16.


The critical intercultural turn in intercultural communication and cross-cultural management research has begun to question dominating traditional (positivist) approaches. Therefore, preparing people for the global workplace requires understanding of intercultural communication informed by critical scholarship: questioning the theory and practices of the “metropole” (or developed “North”), it also requires complementary research, education, and training that gives voice to those in the “global South” who may be marginalized, disenfranchised, poor, and exploited. Community diversity and interconnectivity, whether through communication technologies or movement of people, have placed new demands on preparing critical intercultural citizens for communication in the global workplace: people who can appreciate similarity and difference; who are capable of taking nonessentialist approaches to cultures, languages, and communities; who understand the role of the intercultural speaker; and who acknowledge the multiple languages and lingua franca Englishes at play, and the translingual, transcultural practices this recognition entails.

Item Type:Book chapter
Full text:(AM) Accepted Manuscript
Download PDF
Publisher Web site:
Publisher statement:© 2017 John Wiley & Sons, Inc. All rights reserved.
Date accepted:28 November 2016
Date deposited:12 January 2017
Date of first online publication:13 December 2017
Date first made open access:No date available

Save or Share this output

Look up in GoogleScholar