Hou, Y. and Yang, W. and Sun, Y. (2017) 'Do pictures help? The effects of pictures and food names on menu evaluations.', International journal of hospitality management., 60 . pp. 94-103.
Presenting pictures along with food names on menus is a common practice in the restaurant industry. However, it is not clear whether adding pictures to menus always leads to positive effects. In addition, since more restaurant practitioners are creating ambiguous names for their dishes, it is valuable to study how pictures with different types of food names impact customers’ attitudes and behavioral outcomes. In the current study, we examine the joint effect of pictures, food names, and individuals’ information processing styles on consumers’ attitudes, willingness to pay, and purchase intentions. The results reveal that for common descriptive food names, adding pictures have a positive effect on consumers’ attitudes toward the menu item, their willingness to pay and their purchase intentions. More interestingly, for ambiguous food names, pictures have a positive effect only among verbalizers. Visualizers exhibit less favorable attitudes and behavioral outcomes after viewing ambiguously-named dishes with pictures than those without pictures.
|Full text:||(AM) Accepted Manuscript|
Available under License - Creative Commons Attribution Non-commercial No Derivatives.
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|Publisher Web site:||https://doi.org/10.1016/j.ijhm.2016.10.008|
|Publisher statement:||© 2016 This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/|
|Date accepted:||11 October 2016|
|Date deposited:||01 February 2017|
|Date of first online publication:||19 October 2016|
|Date first made open access:||19 April 2018|
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