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Cultural variation in individual's responses to incivility by colleagues of different rank : the role of descriptive and injunctive norms.

Moon, C. and Weick, M. and Uskul, A. K. (2018) 'Cultural variation in individual's responses to incivility by colleagues of different rank : the role of descriptive and injunctive norms.', European journal of social psychology., 48 (4). pp. 472-489.

Abstract

The present research sought to establish how cultural settings create a normative context that determines individuals’ reactions to subtle forms of mistreatment. Two experimental studies (n = 449) examined individuals’ perceptions of high- and low-ranking individuals’ incivility in two national (Study 1) and two organizational (Study 2) cultural settings that varied in power distance. Consistent across studies, the uncivil actions of a high-ranking perpetrator were deemed more acceptable than the uncivil actions of a low-ranking perpetrator in the large power distance cultural settings, but not in a small power distance cultural setting. Differing injunctive norms (acceptability), but not descriptive norms (perceived likelihood of occurrence), contributed to cultural variations in the level of discomfort caused by incivility. In addition, perceptions of descriptive and injunctive norms coincided, but differed markedly in their associations with discomfort. We discuss the practical and theoretical implications of these findings.

Item Type:Article
Keywords:Incivility, Norms, Power, Culture, Hierarchy.
Full text:(AM) Accepted Manuscript
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Status:Peer-reviewed
Publisher Web site:https://doi.org/10.1002/ejsp.2344
Publisher statement:This is the accepted version of the following article: Moon, C., Weick, M. & Uskul, A. K. (2018). Cultural variation in individual's responses to incivility by colleagues of different rank: The role of descriptive and injunctive norms. European Journal of Social Psychology 48(4): 472-489 which has been published in final form at https://doi.org/10.1002/ejsp.2344. This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving.
Date accepted:04 October 2017
Date deposited:18 September 2018
Date of first online publication:20 December 2017
Date first made open access:20 December 2018

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