Skip to main content

Research Repository

Advanced Search

Destination risk perception, image and satisfaction: The moderating effects of public opinion climate of risk  

Xie, C.; Huang, Q.; Lin, Z.; Chen, Y.

Destination risk perception, image and satisfaction: The moderating effects of public opinion climate of risk   Thumbnail


Authors

C. Xie

Q. Huang

Y. Chen



Abstract

There is scant knowledge about how public opinion climate of risk influences tourist behavior in times of a safety crisis at the destination. In this study, we examined the potential moderation effect of public opinion climate on the relationships between tourist risk perception, destination image, and tourist satisfaction. We further distinguished tourist pre-travel and post-travel risk perceptions and proposed a path model linking pre-travel risk’s effect on tourist satisfaction with post-travel risk perception and destination image as the serial multiple mediators. Data were collected from an on-site survey of tourists who visited China’s Xinjiang area. The results indicate public opinion climate has a significant moderation effect above and beyond the effects of both pre-travel and post-travel risk perceptions on destination image and tourist satisfaction.

Citation

Xie, C., Huang, Q., Lin, Z., & Chen, Y. (2020). Destination risk perception, image and satisfaction: The moderating effects of public opinion climate of risk  . Journal of Hospitality and Tourism Management, 44, 122-130. https://doi.org/10.1016/j.jhtm.2020.03.007

Journal Article Type Article
Acceptance Date Mar 28, 2020
Online Publication Date Jul 2, 2020
Publication Date Sep 1, 2020
Deposit Date Mar 29, 2020
Publicly Available Date Jul 2, 2021
Journal Journal of Hospitality and Tourism Management
Print ISSN 1447-6770
Publisher Elsevier
Peer Reviewed Peer Reviewed
Volume 44
Pages 122-130
DOI https://doi.org/10.1016/j.jhtm.2020.03.007
Public URL https://durham-repository.worktribe.com/output/1274367

Files





You might also like



Downloadable Citations