Harness, O. and Jamie, K. and McMurray, R. (2021) '‘They’ve been with me the whole journey’: temporality, emotional labour and hairdressing work.', Work, employment and society., 35 (6). pp. 1073-1090.
The role of time in organisational and relational development remains an understudied component of work and employment. In response, this article draws attention to the ways that temporality informs relations between workers and clients in service work. Drawing on data from interviews and observations with hair stylists in salons located in the North East of England from 2016 to 2018, we provide a nuanced account of emotional service work by considering the role of the temporal dynamics of recurrence and experience. Describing that which we label ‘relational trajectories’, we show the role of time in developing more authentic service performances. We conclude that acknowledging time allows for a more refined conceptual understanding of how emotional labour is performed based on an appreciation of how relations develop and change. Emotional labour is positioned as highly nuanced and adaptive in its responses to the specificities of relational trajectories that unfold over time.
|Full text:||(AM) Accepted Manuscript|
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|Publisher Web site:||https://doi.org/10.1177%2F0950017020955081|
|Publisher statement:||This article is distributed under the terms of the Creative Commons Attribution 4.0 License (https://creativecommons.org/licenses/by/4.0/) which permits any use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage).|
|Date accepted:||31 July 2020|
|Date deposited:||11 August 2020|
|Date of first online publication:||24 November 2020|
|Date first made open access:||01 September 2020|
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