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Improving social sustainability and reducing supply chain risks through blockchain implementation: role of outcome and behavioural mechanisms

Chaudhuri, A.; Bhatia, M.; Kayikci, Y.; Fernandes, K.J.; FossoWamba, S.

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Authors

M. Bhatia

Y. Kayikci

S. FossoWamba



Abstract

The implementation of blockchain technology holds promise for improving social sustainability and minimizing risks across the supply chain. A theory-driven analysis of how blockchain implementation affects social sustainability and minimizes risks (outcomes), is missing in the supply chain management literature. In particular, the role of technology service providers in meeting these outcomes is unknown. This research addresses these gaps by identifying the outcome-based and behavioural mechanisms needed to generate social sustainability and to reduce risks through blockchain projects using agency theory as the theoretical lens. We conduct in-depth interviews with key stakeholders for four blockchain implementation projects to answer these questions. We identify that developing user-friendly applications, developing secure digital payment systems, providing support for suppliers and farmers, and adapting to local conditions as the key outcome-based mechanisms. Educating and engaging with customers, and building local relationships are found to be the key behavioural mechanisms needed to improve social sustainability and minimize risks using blockchain. Finally, we compare the cases and develop propositions.

Citation

Chaudhuri, A., Bhatia, M., Kayikci, Y., Fernandes, K., & FossoWamba, S. (2023). Improving social sustainability and reducing supply chain risks through blockchain implementation: role of outcome and behavioural mechanisms. Annals of Operations Research, 327, 401–433. https://doi.org/10.1007/s10479-021-04307-6

Journal Article Type Article
Acceptance Date Sep 28, 2021
Online Publication Date Oct 26, 2021
Publication Date 2023-08
Deposit Date Oct 5, 2021
Publicly Available Date Mar 28, 2024
Journal Annals of Operations Research
Print ISSN 0254-5330
Electronic ISSN 1572-9338
Publisher Springer
Peer Reviewed Peer Reviewed
Volume 327
Pages 401–433
DOI https://doi.org/10.1007/s10479-021-04307-6
Public URL https://durham-repository.worktribe.com/output/1232201

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