Chaudhuri, A. and Bhatia, M. and Kayikci, Y. and Fernandes, K. J. and FossoWamba, S. (2021) 'Improving social sustainability and reducing supply chain risks through blockchain implementation: role of outcome and behavioural mechanisms.', Annals of operations research. .
The implementation of blockchain technology holds promise for improving social sustainability and minimizing risks across the supply chain. A theory-driven analysis of how blockchain implementation affects social sustainability and minimizes risks (outcomes), is missing in the supply chain management literature. In particular, the role of technology service providers in meeting these outcomes is unknown. This research addresses these gaps by identifying the outcome-based and behavioural mechanisms needed to generate social sustainability and to reduce risks through blockchain projects using agency theory as the theoretical lens. We conduct in-depth interviews with key stakeholders for four blockchain implementation projects to answer these questions. We identify that developing user-friendly applications, developing secure digital payment systems, providing support for suppliers and farmers, and adapting to local conditions as the key outcome-based mechanisms. Educating and engaging with customers, and building local relationships are found to be the key behavioural mechanisms needed to improve social sustainability and minimize risks using blockchain. Finally, we compare the cases and develop propositions.
|Full text:||Publisher-imposed embargo until 26 October 2022. |
(AM) Accepted Manuscript
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|Publisher Web site:||https://doi.org/10.1007/s10479-021-04307-6|
|Publisher statement:||This is a post-peer-review, pre-copyedit version of a journal article published in Annals of Operations Research. The final authenticated version is available online at: https://doi.org/10.1007/s10479-021-04307-6|
|Date accepted:||28 September 2021|
|Date deposited:||05 October 2021|
|Date of first online publication:||26 October 2021|
|Date first made open access:||26 October 2022|
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