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Socio-technical capabilities for blockchain implementation by service providers: multiple case study of projects with transaction time reduction and quality improvement objectives

Chaudhuri, Atanu and Bhatia, Manjot Singh and Subramanian, Nachiappan and Kayikci, Yasanur and Dora, Manoj (2022) 'Socio-technical capabilities for blockchain implementation by service providers: multiple case study of projects with transaction time reduction and quality improvement objectives.', Production Planning & Control .

Abstract

The objectives of this paper are to analyse how blockchain can help in transaction time reduction and quality improvement in supply chains. It also aims to identify the social and technical capabilities needed by the service providers for blockchain implementation and how those capabilities vary between the projects. To achieve the above mentioned objectives, a multiple case study approach is followed, and data are collected from the service providers that have implemented blockchain technology with their customers. We conduct task-technology fit (TTF) analysis to assess the suitability of blockchain to address the tasks to be completed, considering customer needs. The TTF analysis shows that some additional technological solutions related to communication support and user experience design need to be implemented together with the blockchain platform. We then identify common social and technical capabilities, such as empathising with customers and system design, to facilitate implementation and contingent capabilities that vary across different types of blockchain implementation projects. We also develop a process model, a generalisable framework for blockchain implementation and related propositions. The findings from this study will provide guidance to the blockchain service providers to emphasise social and technical capabilities for quality improvement and transaction time reduction from blockchain implementation.

Item Type:Article
Full text:(VoR) Version of Record
Available under License - Creative Commons Attribution Non-commercial No Derivatives 4.0.
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Full text:Publisher-imposed embargo
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Status:Peer-reviewed
Publisher Web site:https://doi.org/10.1080/09537287.2022.2128865
Publisher statement:This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way.
Date accepted:19 September 2022
Date deposited:20 September 2022
Date of first online publication:10 October 2022
Date first made open access:09 November 2022

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