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Evaluating the human resource shared services model : evidence from the NHS.

Redman, T. and Snape, E. and Hamilton, P. and Wass, J. (2007) 'Evaluating the human resource shared services model : evidence from the NHS.', International journal of human resource management., 18 (8). pp. 1486-1506.


This paper examines the shared service model of organizing the human resource management function. It reports the results from a study of the introduction of human resource shared services (HRSS) in four NHS organizations. Findings suggest that the HRSS model has a number of advantages for organizations but that it has difficulty addressing the transformational HR agenda. In contrast, with the exception of a small cadre of staff, there is few advantages for HR employees themselves in HRSS systems. We suggest that the apparent neglect of the work experience of HR staff under HRSS models may significantly undermine the potential for its wider successful implementation.

Item Type:Article
Keywords:Shared services, HR organization, National Health Service.
Full text:Full text not available from this repository.
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Date accepted:No date available
Date deposited:No date available
Date of first online publication:August 2007
Date first made open access:No date available

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